Shipping and delivery policy of mailanhantao.com

Mailanhantao.com’s delivery team will check orders to ensure quality before delivering to customers. In addition, all items are carefully packaged before shipping along with a warranty (depending on the product line). For defective orders, our staff will come to pick up the goods and provide warranty for you according to regulations.

Shipping Policy

Delivery time will be agreed upon by both parties during the contract signing process. For orders completed ahead of schedule, we will notify you. If you want to pick up early, the delivery team will support you with immediate delivery.

For urgent orders, mailanhantao.com will deliver quickly to ensure the goods arrive on time for you.

In some cases, we may deliver late due to objective conditions such as: bad weather, unfavorable traffic conditions, vehicle breakdown on the delivery route, problems during the shipping process.

Shipping time:

+ Goods in the inner city and surrounding areas of Hanoi and HCM: Delivery from 1 – 2 days after receiving notification of Order completion.

+ Goods to provinces: Delivery from 7-14 days depending on location and shipping package chosen by the customer.

While waiting to receive the goods, if you have any questions about shipping information, please contact Hotline 0876.688.678

Delivery policy

If the shipping service is designated by us, we will be responsible for the products and risks such as loss or damage of the products during the shipping process to you.

Customers are responsible for checking the product upon receipt. When discovering that the product is damaged, scratched, broken, dented, or has incorrect product information, please sign to confirm the condition of the goods with the Delivery Staff and immediately notify the Customer Service Department via Hotline: 0876.688.678

After the customer has signed for the product without making any notes or comments about the goods. We are not responsible for any return requests due to damage, scratches, breakage, dents, wrong goods, etc. from customers in the future.

If the shipping service is designated and selected by the Customer, the Customer will be responsible for the goods and risks such as loss or damage of the goods during the shipping process from the store to the Customer. The customer will be responsible for shipping costs and related losses.

Shipping costs

Shipping costs will be calculated according to the agreement between mailanhantao.com and the customer.